Customer Service

Martignetti Customer Service features a team of dedicated, experienced professionals to meet the needs of our customers. From everyday situations to complex requests, our team responds quickly to questions and to resolve problems.

Our knowledgeable team can also provide detailed  information about current and future deliveries, products, availability, pricing and other services. Orders and returns can be processed over the phone and via email. 

What Differentiates Martignetti Customer Service

  • Our dedicated team is cross-trained on all systems and procedures, and pride themselves on resolving customer inquires on the first call.
  • We are here when you need us. Our team is available on most holidays and during inclement weather to ensure we are available to service our customers.
  • We focus staffing during peak call periods to minimize wait times and deliver prompt resolution to your inquiries. 
  • When you call, you’ll speak with a live person, not an automated system. This allows us to best service your need while developing a lasting relationship. 
  • Should issues arise, we promptly inform our customers of the situation and how we intend to solve it. You will never be in the dark when it comes to your account. 
  • We pride ourselves on quality and accuracy when entering orders, ensuring you get exactly what you ordered and receive it when expected. 
To ensure a prompt response, we offer several ways to contact our Customer Service department. Questions and orders can be sent to customerservice@martignetti.com. Inquiries received by 4:30 PM Monday-Friday will receive a same day response. 

Become a Customer

If you’re a retail liquor store, restaurant, hotel or bar looking to upgrade your alcoholic beverage selection, simply complete the attached application and W-9 form and forward these documents with a copy or picture of your alcohol license to creditapps@martignetti.com. You can also fax them to 781-380-6930. For inquiries regarding a pending application, please email creditapps@martignetti.com for a prompt response. 

We look forward to adding you to the Martignetti family and introducing you to our comprehensive portfolio of wine and spirits. 

For Existing Customers

We understand what it takes to run a successful business, which is why we offer an array of convenient on line services.
  • Get 24/7 access to your Accounts Receivable, including credits, by visiting myaccounts.martignetti.com. If you do not have a MyAccounts password, please contact your Martignetti AR Specialist for setup. The name and email of the AR Specialist is on your Martignetti invoice.
  • Enjoy the convenience of on line paymrent by visiting myaccounts.martignetti.com. There you will see the option to pay your invoice electronically.
  • We invite our retailers and restaurateurs to use this system to conveniently view invoices and credits, across all Martignetti divisions, and schedule payments quickly and efficiently. To view a video tutorial, click on MyAccountsTutorial.

We’re proud to offer this convenience to help you streamline your operations. If you have any questions, please feel free to reach out to your customer service representative. 
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