Practices in Response to COVID-19

Dear Valued Customer,
 
We are closely monitoring the real-time developments of the Covid-19 crisis and following the guidelines issued by the Centers for Disease Control (CDC) and the World Health Organization. In addition, the Governor of Massachusetts has limited stores to having twenty-five or less shoppers in them at a time and has shut down all on-premise consumption. As a result of these drastic measures, we have put the below listed practices in place to keep our employees safe and provide continuity of service to our customers.
 
New practices:

1. We are requiring that all administrative and sales personnel work from home – This is not an optional policy.
   • All sales calls must be made remotely, no store sales calls
   • We are eliminating all in-store activity including pack out and merchandising
   • We are eliminating Will-Calls  
2. With the well-being of our drivers in mind and to ensure our ability to continue delivery service we are limiting our driver contact to bringing the order to the receiving area, obtaining a signature and exiting the premises 
3. We will be closing our office and warehouse to all visitors, there will be no customer pick-up orders
4. We will not be accepting returns                                                                                                  
5. Our Customer Service and Credit Departments are working remotely and fully functional with representatives available if you have any questions

 
These new measures are effective immediately and will remain in effect until further notice.
 
Previously implemented measures:

• We have educated employees on basic preventive measures
• We stipulated that employees who exhibit flu like symptoms remain home
• Our fleet of trucks are being cleaned daily and each truck cab has a supply of disinfectant wipes

• We suspended all supplier work-withs and canceled our Salesperson in-store tasting events 
  Martignetti is committed to servicing the marketplace while taking the necessary precautions to protect our employees and customers during this uncertain time. We are continuing to monitor this rapidly developing situation. As additional information becomes available, we will update you on operating procedure changes.

 
For information on Covid-19 please visit the following websites:

• CDC website at www.cdc.gov

• Massachusetts Department of Public Health https://www.mass.gov/orgs/department-of-public-health

 
We appreciate your understanding and support as we respond to the Coronavirus/Covid-19 situation.